Absolutely! Turbo E combines the spaciousness and power ideal for home use with the convenience and simplicity of electric grilling, making it perfect for hassle-free cooking.

Yes! With its expansive grilling area and 3D roasting space, Turbo E is perfect for electric grill fans who need to cook bigger meals.

Definitely! Turbo E combines the spaciousness and power you'd want for home use with the convenience and simplicity of electric grilling, making it ideal for hassle-free cooking.

Check and clean the grease tray first. Then, plug the grill into a grounded outlet, press the power button for two seconds until the light turns green, and press preheat.

Yes, the temperature could be set between 212ºF and 572ºF using the "+" or "-" buttons.

The grill beeps twice when it reaches the preheat temperature of 500ºF.

Lower the heat and close the lid. If it continues, turn off and unplug the grill. Clean regularly to prevent grease buildup.

Press and hold the "Preheat" button for three seconds to toggle between Fahrenheit and Celsius.

Insert the meat probe into the designated socket. Set your desired cooking temperature between 113°F and 212°F using the control panel. Once the meat reaches the target temperature, the grill will alert you with three beeps and display 'RES,' indicating rest mode. During this resting mode, the grill will stop heating to allow the meat to rest properly.

Horizontally into the thickest part, avoiding bones and fat.

No, use it with meat thicker than 1 inch and not frozen.

Ensure that the probe is properly inserted into the thickest part of the meat. Make sure the tip does not pierce through or make contact with any bones.

Once you insert the probe into the plug, Turbo E will automatically enters Meat Probe Mode. 

When the meat reaches the target temperature, the grill will emit three beeps and automatically shift to 'RES' mode for resting. During this mode, the grill stops heating up.

*The meat continues to cook due to carryover cooking even after the grill enters 'RES' mode. Adjust your target temperature accordingly to prevent overcooking.

Ensure your grill is connected to a properly grounded GFCI outlet. Refer to the user manual for specific grounding instructions to ensure safety and optimal operation.

Yes, if it's a 3-wire, outdoor-rated cord with the correct electrical rating. Check for damage before use.

*Please be aware of the power load and power loss associated with extension cords as they may prevent the grill from achieving optimal performance. For safety and efficiency, ensure that the power load of the extension cord is over 1800W.

Weather conditions like cold and wind can extend cooking times. For best results, position your grill to face into the wind, which helps maintain a consistent temperature.

If your grill overheats, turn it off and open the lid to let it cool down. Refer to the user manual or contact support for help.

Regularly empty and clean it to prevent grease buildup and potential flare-ups. After each use, allow the grill to cool, then remove the receptacle, dispose of the grease safely, and wash the receptacle with soapy water. Reinstall it securely before your next grilling session. Regular maintenance helps keep your grill safe and functioning properly.

Wash with mild soap and water, using a soft brush or cloth. Dry thoroughly.

The cleaning routine for your grill should depend on how often you use it. Burn off excess food after each use. If you grill frequently, consider a deep clean of the entire grill every one to two months to maintain optimal performance and safety.

Gently wipe with a damp cloth; avoid using brushes or scrapers.

Check and clean before each use with soapy water. Dry fully before reinstalling.

Use mild soap with a soft cloth for both painted and stainless steel surfaces. Avoid abrasives. For stainless steel, apply cleaner in the direction of the grain.

Check power supply: plug into a grounded outlet, reset/replace GFCI, try a different outlet, and ensure the grill is on a dedicated circuit. If issues persist, the heating element might need replacement. Call 1-800-474-5587 for parts.

Preheat the grill with the lid closed. If it's windy, shield the grill or reposition it.

The circuit may be overloaded; ensure the grill’s electrical connections are dry. Keep the cord off the ground and away from water. For damp locations, allow circuits to dry before resetting.

Trim excess fat from meat, opt for leaner cuts, and use lower temperature settings. Ensure regular cleaning of the grill and grease receptacle to remove grease and food buildup.

It indicates a broken internal temperature probe. Replace it with a new one.

Ensure the grease tray and receptacle are correctly placed. Restart the grill after 15 minutes.

Check your circuit breaker to ensure it's rated for the grill's requirements (not exceeding 20a for 120v, 1700w models).

3 years for cooking grid and lid/firebox, 1 year for other parts, excluding paint loss and rust.

Register here or send in the registration card. Keep your receipt.

Damage from misuse, accidents, weather, or cosmetic wear like scratches and rust.

The grill itself doesn't include a cart or cover in the package, but we'll be selling both separately very shortly. Stay tuned!

We aim to process and ship orders within 1-2 business days. Delivery times may vary based on location. Please see our Shipping & Delivery page for detailed information.

We offer a 30-day return period for new, unused items. If you're not satisfied, please reach out to our customer support to arrange a return. Certain terms may apply. For full details, visit our Returns & Refunds page.

Yes, we ship across the U.S. and to Canada, with extra charges applicable for Alaska, Hawaii, and potential customs fees for Canadian orders. Details are available on our Shipping & Delivery page.

After shipping, we'll email a tracking number. Use it to check your package's status. Any tracking issues? Contact customer support.

We accept major credit cards (Visa, Mastercard, American Express) as well as PayPal for secure and convenient payment. At this time, we do not accept cash on delivery or personal checks.