Returns and Refunds

PlugNGrill, LLC ("PlugNGrill," "We," "Us," "Our") wants you to be completely satisfied with your purchases, and we take every possible step to make that happen. But if, for some reason, you are not entirely satisfied with your purchase, we accept returns and offer refunds subject to the terms and conditions herein this policy.

Kindly note that all returns must be submitted through customer service, either via email or online chat, before shipping it back. Returns submitted without prior approval may not be accepted and returned to the sender. We recommend using a shipping service that provides a tracking number and purchasing shipping insurance to protect against loss or damage during transit. PlugNGrill is not responsible for returns lost or damaged in transit. Returns not received by us will not qualify for replacement or refund.

Once your return request is approved, the item must be shipped to us so that we receive it within 30 days.

What happens if the item arrives damaged?

All orders leave our facility in brand new, undamaged, or as described on the product listing. In the rare event that your item arrives damaged, please contact us at support@plugngrill.com with the subject line "Damaged Item" or "Wrong Item," and we will gladly replace it for you (or if stocks are exhausted, we will refund you in full) and reimburse you for any return shipping costs you incur to return the item to us.

However, all claims for damaged items must be made within 15 days from the time of receiving your order. Please reach out to us at support@plugngrill.com. It is important that you open your order as soon as you get it and notify us immediately if there is any damage. If no claim for damage is made within 15 days of delivery, no action will be taken.If you received the wrong product, please reach out to us at support@plugngrill.com or chat with us online via our website, and we will respond with instructions for securely packaging and shipping the return.

What happens if you want to make a return?

We allow a 30-day return period for all items on our website (excluding items sold on sale, promotion, bundle, or kits) from when the courier has confirmed delivery to when a return request has been submitted. Please contact us at support@plugngrill.com for return inquiries, and if your return request is approved, we will email you with instructions on how and where to send the package, subject to the following conditions:

• Items must be unused and in original packaging.
• Returns not received by us will not qualify for replacement or refund.
• Customer pays for return shipping unless the item is defective.
• Our team will inspect all returns once shipped back to us to verify any reported defects.

*You understand and agree that returned items not meeting these criteria will not be considered for a refund or exchange.

Refunds

Following the approval of a return request, we will refund you the price paid for the returned order minus the shipping cost, subject to the Terms herein.

The refund will be processed after we have received, examined, and approved the return. We will refund you using the same means of payment as you used to pay for your order.

Refunds are generally issued within 1-5 business days after the return has been approved and the refund is processed to the original payment method. Contact your bank or card issuer if you do not see the refund within this timeframe. If it has been more than 5 business days, please contact us at support@plugngrill.com, and we will investigate the refund for you.

Please note that we may withhold any refund until the returned items are received. Returns or exchanges only apply for orders placed on our Website and must have a proven order number. PlugNGrill will make the final decision to approve the return or exchange, and we will promptly inform you of the decision via email.

Additionally, it is important to be aware that items purchased on sale, gift cards, or with a discount code of 25% or higher are generally not eligible for returns or refunds unless they have a manufacturer defect or are damaged upon arrival. Refunds for such items will be managed on a case-by-case basis, taking into consideration the specific circumstances of the return.

Return Request Method

Contact us via email at support@plugngrill.com or chat with us online via our website to request a return. You will be provided with further instructions on how to proceed.

Last Updated on Feb 5th, 2025